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Showing posts from May 27, 2023

Flunking Crisis Management 101

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I've mentioned here that I sometimes used to work in corporate contingency planning, both as a planner and part of a crisis response. A regional utility that I worked for at the time had a near-catastrophe when it failed to recognize that the 1994 Northridge earthquake had severely damaged its facilities. I was one of the people pulled off a desk job to carry a wrench and give the impression of restoring service, a last-minute move by the company that saved its reputation. So I have some experience in how these things ought to be done. So far, both Budweiser and Target have earned at least D grades in crisis management, but I think in those cases, there are mitigating factors where the public mood over transsexualism has been changing quickly, and other factors like failing national leadership are also coming into play. The one company so far that's earning a complete F is the Los Angeles Dodgers. In fact, my undergraduate institution had a grade beyond F called "flagra...