Southwest Update
In covering Southwest's holiday-seasom meltdown, I've got to say I expected at least some management heads to roll. So far, not a bit of it. [I]n an announcement that flirts with humor and attempts to defy it, the airline this week promoted five of its senior executives to even more senior roles. Why, the vice president of Network Planning, Adam Decaire, was promoted to senior vice president of Network Planning and Network Operations Control. He's going to need a wider business card, isn't he? And please don't worry, he went to Ohio State and didn't study accountancy. Then there was Tony Roach. He was promoted from vice president of Customer Experience & Engagement to senior vice president of Marketing & Customer Experience. He's going to have some fun over the next few months. And no, he didn't go to the University of Texas. His alma mater is Abilene Christian University. All hail, too, Whitney Eichinger, ascending from vice pr...