Southwest Circles The Wagons
Yesterday I noted that in the wake of Southwest Airlines's Christmas meltdown, Mahogany Row gave themselves promotions and almost certainly bonuses. And over the recent long weekend, CEO Bob Jordan backed off the airline's own mea culpas at the time of the crisis: Southwest Airlines' CEO said aircraft engines froze and jetways wouldn't move after a storm caused an operational meltdown that led to thousands of flights being canceled, The New York Times reported. . . . The CEO's comments come a day after a group of shareholders filed a class action lawsuit against Jordan, its CFO, executive chairman and the airline, claiming that it hid problems that caused its meltdown. . . . Jordan denied that its technology failed and told the Times it had just experienced an "overwhelming volume." He added that it hired Oliver Wyman, a consulting firm, to independently investigate the event, per the report, and reiterated that he was responsible for what hap...