Back To The Southwest Denver Memo
While Southwest has acknowledged that the memo above, leaked via a Twitter post from an insider, is authentic, it has denied that 120 or more Denver ramp agents quit in response. Southwest Airlines says rumors that as many as 150 ramp agents in Denver walked off the job over the last few days after an internal memo from management told staffers that they would be directed to do mandatory overtime or face the threat of termination are unfounded. Operations in Denver have been under strain as a result of Winter Storm Elliot, and ramp agents have been working outside in treacherous conditions and sub-zero temperatures. A Southwest Airlines spokesperson said a decision to ‘rotate’ ramp crew more often was behind some of the long flight delays and cancellations. Southwest's explanation in effect falls back on the weather as the efficient or proximate cause of its meltdown, but if that were the case, all airlines would have been equally affected. Comments on Twitter and YouT...